Frequently Asked Questions
What is MSG?
Monosodium Glutamate (MSG) is the sodium salt of a common amino acid. Monosodium Glutamate occurs naturally in many foods, such as tomatoes and cheeses. It enhances the savoury flavour, and when used in conjunction with salt it creates a clean savoury taste.
How do I know if my Campbell product contains MSG?
If a Campbell product contains monosodium glutamate (MSG), the ingredient will be listed in our product ingredient statement.
Why use MSG in products?
MSG is lower in sodium compared with table salt (sodium chloride). It contains only 13 percent sodium compared to 39 percent sodium in table salt. This means a small amount of MSG can be used instead of salt to create an appealing savoury flavor. This is particularly useful when making great tasting foods which have reduced sodium and fat.
How would I know if MSG is added to this product?
Campbell Company of Canada follows all government regulations regarding the labeling of our products. In the case of MSG, the term of Monosodium Glutamate will be clearly listed in the ingredient statement. If there are ingredients with naturally-occurring glutamate, they will also be labeled by their common name such as autolyzed yeast extract or hydrolyzed plant protein. We do not include any of those items under the broader listings of “spices” or “natural flavours”. We recommend that consumers always check the ingredient statement and evaluate the product based on the statement.
Do you make any soups, sauces or broths that don’t contain added MSG?
For people looking to avoid MSG, we make around 130 different varieties of soups, sauces and broths that don’t contain added MSG. These include Campbell’s Everyday Gourmet, Campbell’s Ready to Use broths and Campbell’s Great for Cooking Condensed soups. For those who experience food sensitivity reactions to MSG, our products still contain naturally-occurring glutamates which may cause a reaction in sensitive individuals. Ingredients such as mushrooms, tomatoes, parmesan cheese and yeast extract contain naturally-occurring glutamates.
What is High Fructose Corn Syrup or HFCS?
High Fructose Corn Syrup or HFCS is a liquid sweetener, also called Glucose-Fructose on food labels in Canada. High fructose corn syrup contains the same number of calories as table sugar and has been widely used in the food industry for more than fifty years.
Are you going to stop using High Fructose Corn Syrup?
Although we have significantly reduced our use of the ingredient in recent years, we do use High Fructose corn syrup when it is right for the recipe, mostly to help deliver a smoother texture than other sugars can provide, or to keep the cost of a product affordable. High fructose corn syrup is labelled glucose-fructose in Canada and contains the same number of calories as table sugar. It has been widely used in the food industry for more than fifty years. Many people have told us they would prefer to avoid HFCS, which is why we will continue to move away from using it in new products we launch and explore opportunities to remove it from existing products. More than 95% of the products we offer for retail sale in Canada do not contain high fructose corn syrup.
Why do you use HFCS in your products?
Although we have significantly reduced our use of the ingredient in recent years, we do use high fructose corn syrup when it is right for the recipe, mostly to help deliver a smoother texture than other sugars can provide, or to keep the cost of a product affordable.
How does Campbell label the priority allergens?
The Campbell Company of Canada follows all government regulations regarding the labelling of our products. Health Canada has identified 10 substances most frequently associated with food allergies and food sensitivities. The 10 priority food allergens include peanuts, tree nuts, milk, eggs, seafood (fish, crustaceans, shellfish), soy, mustard, sesame, sulphites, wheat, and other cereal grains containing gluten (barley, rye, oats and triticale). We list those ingredients in the product ingredient statement. We do not hide those items under the broader listings of “spices” or “natural flavours.” We recommend that consumers always evaluate the product based on the ingredient statement.
Can you provide me with allergen information for Campbell products?
We are committed to providing accurate and reliable ingredient statements upon which you can make your purchasing decisions. As ingredients in our products may change, we recommend that you check the label on our products for the most current and accurate ingredient and nutritional information. We follow all government regulation related to allergen labeling.
Is it safe to eat a product that is past the “Best Before”?
Proper storage plays an important role in keeping food safe. Using the product by its “Best Before” date helps ensure the best flavor, texture, and overall quality.
How do I remove the label from the can?
Simply soak the can in warm, soapy water for 20 minutes, and the label should peel away easily.
How does Campbell support recycling and/or biodegradable materials?
Like you, we know that the small choices we make, such as the packaging we use, can make a big difference over time. We are working toward a goal of deriving 100 percent of our global packaging materials from sustainable sources – that is, materials that are renewable, recyclable, or contain recycled content – by 2020. Of course, recycling is subject to local guidelines, so we suggest you contact your local authority to confirm that any packaging is acceptable for recycling in your area.
How do I read the codes on my Campbell product?
The date code is a series of letters and numbers that tell you how long the product will maintain its top quality and flavor. The letters represent the first three letters of a month (such as Mar for March or Nov for November). The numbers after that tell you the day of the month, followed by the year. For example, the code could read Jun 13 2014. This means for optimal flavor, texture, and quality, you should use the product by June 13, 2014.
Where can I find the “Best Before” date on the product?
Depending on the product type, the “Best Before” date is printed on the end of the can, on the lid and/or neck of the jar or bottle, or at the bottom carton.
How long can I keep my unopened product in my pantry?
That varies based on the product and the storage conditions. To ensure the best flavor, texture, and overall quality, we recommend using the product before its “Best Before” date, printed on each container. However, if the product is not stored properly, the shelf life will be shortened. To maximize the shelf life, we recommend that you store non-refrigerated items in a cool, dry place where temperatures rarely exceed 21°C
How do you make your soup?
Great question! For many of our soups, it takes just four steps:
- Prepping. We select and prepare the finest ingredients, such as washing, peeling, and dicing vegetables.
- Mixing. We carefully mix ingredients, such as chicken stock, before adding them to the can.
- Cooking. Ingredients are added in a particular order – for example, noodles first, then chicken, broth, and other ingredients – to create the best flavor. We seal the can and cook it at a temperature to make sure the product will remain safe under normal conditions at the grocery store and in your pantry.
- Packaging. We label the finished soup can and box it up before sending it to your grocery store.
What are GMOs?
GMO is short for “genetically modified organisms.” It is sometimes called genetic engineering and refers to a process where desirable traits or characteristics are introduced into an organism.
Why do we use GMOs?
In Canada, four main GM crops currently grown are canola, soybean, corn and sugar beet. Some farmers choose to use genetically modified seeds and have done so for nearly twenty years because it reduces costs and improves yields. These crops are used to make a wide range of different ingredients that are used in foods we eat every day, ranging from vegetable oils to some sugar. The following list is a comprehensive selection of ingredients that we use that may be derived from crops grown from genetically engineered seeds. These ingredients are NOT used in all products.
- Citric Acid
- Corn chips
- Corn oil
- Corn flour
- Corn gluten
- Corn starch
- Corn syrup
- Modified corn starch
- Brown sugar
- Invert sugar
- Hydrolyzed soy protein
- Soybean flour
- Soy lecithin
- Soybean oil
- Soy protein concentrate
- Soy protein isolate
- Soybean oil
Canola / Cottonseed
- Canola oil
- Cottonseed oil
- Flax seed
- Hydrogenated cottonseed oil
Are foods made with GMO ingredients safe?
Yes. We are comfortable using these genetically modified crops because scientists and Health Canada, who have been studying genetic engineering for many years, agree that food ingredients made with these methods are safe and aren’t different from other ingredients. Click here to learn more.
Where can I find recipes using Campbell products?
It’s easy! Visit https://www.cookwithcampbells.ca/ to search for and exchange recipes, set up your own personal recipe box, and even sign up for our daily or weekly Meal-Mail(R) program and have recipes delivered directly to your email inbox.
Why do you discontinue products?
We know consumers are loyal to their favorite products, and we never like to discontinue an item that might be a staple at someone’s house. However, tastes and preferences constantly change, and supermarket shelves have to find space for new launches. Periodically, we examine product sales and are forced to make the difficult decision to keep some products and discontinue others. We hope you can find a new favorite among our many other product offerings.
Do you sell any of your products on-line or direct to consumers?
Although Campbell Company of Canada does not sell directly to consumers, many of our products are often available through online retailers. In addition, you may be able to purchase our products in bulk from any store that normally carries our products. We suggest that you contact your local store manager for more information.
Where can I purchase Campbell’s Scotch Broth?
We’re sorry to tell you that we’re no longer making Campbell’s Scotch Broth, and it’s not available for purchase. We know consumers are loyal to their favorite products, and we never like to discontinue an item that might be a staple at someone’s house. However, as we periodically examine product sales, we’re sometimes forced to make the difficult decision to keep some products and discontinue others. We hope you can find a new favorite among our many other products.
Where can I purchase Campbell’s Green Pea soup and French Canadian Pea soup?
We’re sorry to tell you that we’re no longer making Campbell’s Green Pea soup or French Canadian Pea soup, and they are not available for purchase. We know consumers are loyal to their favorite products, and we never like to discontinue an item that might be a staple at someone’s house. However, as we periodically examine product sales, we’re sometimes forced to make the difficult decision to keep some products and discontinue others. As an alternative, we think you might love our Habitant® French-Canadian Pea Soup.
Where can I find information on Campbell’s Corporate Social Responsibility Efforts?
Campbell Soup Company has an extensive Corporate Social Responsibility Strategy.
How do I submit a request for product donation?
Due to our focus on alleviating hunger, we have made a corporate commitment to focus our charitable initiatives on contributing to the issue of hunger through our partnerships with local food banks and through our Help Hunger Disappear program. While we wish we could facilitate every request, Campbell Canada partners with Food Banks Canada and Daily Bread Food Bank to help us distribute our food to Canadians in need across the country. We suggest reaching out to these organizations to join their network. You can find a food bank near you through Food Banks Canada locator at https://www.foodbankscanada.ca/utility-pages/find-a-food-bank.aspx
Why did Campbell decide to close its Toronto plant?
Campbell Canada discontinued manufacturing its Canadian soups and broths at its Toronto manufacturing facility due to declines in demand for canned soup across North America. Canadian soup and broth production has been consolidated into the company’s existing U.S. manufacturing network.
Is Campbell staying in Canada?
Yes, Canada is important to us. We’ll continue to have almost 200 employees working to serve our Canadian consumers and our marketplace. The new Food Innovation Centre will be located at 2845 Matheson Boulevard in the Airport Corporate Centre region of Mississauga.
Why should I still buy Campbell’s Soup if it’s going to be made in the US?
We hope you’ll still want to buy Campbell’s! You should know that Campbell’s has always offered different recipes for the Canadian market, tailored to Canadian tastes. That won’t change.
Where can I find out more information about the Toronto plant closure?
Please contact our Consumer Cares team at 1-800-410-7687. Our offices are open from 9 a.m. – 7 p.m. Eastern Time, Monday through Friday. We’ll be happy to answer your questions or hear your concerns.
Where can I find information for Campbell shareholders?
The best way to find investor information is to visit our Investor Center at http://campbellsoupcompany.com/investor-center
Where can I find Campbell’s annual report?
You can find a copy of Campbell’s current annual report, as well as reports from several previous years, at http://investor.campbellsoupcompany.com/phoenix.zhtml?c=88650&p=irol-reportsannual.